Last updated: May 2026
Hello Proposals ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our proposal-building platform at app.helloproposals.com.au (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.
When you register for an account, we collect your name, email address, and billing address. You may optionally provide additional profile data in your account settings.
Any content you create, upload, or store within the Service — including proposal text, images, brand assets, templates, and client details — is stored on our servers to deliver the Service to you.
We collect information about how you interact with the Service, including pages visited, features used, actions taken, and time spent. This helps us understand how the product is used and improve it.
When your clients view a proposal you have sent, we collect engagement data on their behalf — including open events, section views, and time spent. This data is surfaced to you as the proposal sender and is a core feature of the Service.
Billing and payment processing is handled by Stripe, a third-party payment processor. We do not store your full card details. Stripe may collect and store payment information in accordance with their own privacy policy. We receive and store basic billing details such as your name, billing address, and the last four digits of your card for invoice purposes.
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your proposal content to train machine learning models or for advertising purposes.
We may share your information in the following limited circumstances:
We engage trusted third-party companies to assist in delivering the Service, including cloud infrastructure providers, email delivery services, and payment processors. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
We may disclose your information if required to do so by law, or in response to a valid legal request from a government authority or court order.
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS) and encryption at rest, access controls, and regular security reviews.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your data for as long as your account is active, or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as invoice records).
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect analytics data on how the Service is used.
You can instruct your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Service may not function properly if you disable cookies.
We do not use third-party advertising cookies or share cookie data with advertising networks.
Under the Australian Privacy Act 1988 and applicable privacy laws, you have the right to:
To exercise any of these rights, please contact us. We will respond to requests within 30 days.
The Service is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, notify you by email or via a notice within the Service.
Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.